Having launched nearly two years ago, it can be confirmed that Genshin Impact is one of the most captivating open-world games with the largest player base in the world. In fact, according to the latest statistics, Mihoyo – the producer of this blockbuster – consistently ranks high on the leaderboard of the “most profitable” games worldwide. It’s easy to understand, given the massive appeal of Genshin Impact, and despite not having too many tricks or tempting “bloodsucking” tactics, there are still plenty of gamers willing to open their wallets in this game.
Recently, social media was abuzz with a fierce debate over Mihoyo’s refund policy. It all started with an 11-year-old gamer who had just spent over 20,000 RMB (approximately 70 million VND) of his mother’s salary on Genshin Impact. What’s more surprising is that this young gamer had only been playing for a mere 3 days but voluntarily “donated” a significant amount of money to Mihoyo. As soon as the incident was discovered, his mother contacted Mihoyo to request a refund. According to their policy, this is completely appropriate for gamers under 18 years old, but the response from Mihoyo was unexpected.
After investigation, customer service representatives revealed that this was not the first time this account had made transactions, and in fact, Mihoyo also shared that it is very difficult to determine whether this money was spent by the 11-year-old boy or if it was an attempt at “changing black to white” by the parents. Therefore, Mihoyo declined to issue a refund in this case.
In reality, Genshin Impact requires real name verification, and many young gamers have no choice but to use their parents’ information. Therefore, when incidents like the one mentioned above occur, it is impossible to determine whether an adult or a minor made the transaction, so it is understandable that no refund was given. Because once this precedent is set, Mihoyo’s service may be overwhelmed with refund requests.
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