After a few days of posting, the review video of the “worst restaurant in Hanoi” by H.S unexpectedly went viral and garnered significant attention from the online community. Here, the male TikToker previously “confronted” Độ Mixi’s restaurant in the role of a tourist, directly experiencing the service. Disappointed with the quality of the food, he did not hesitate to use inappropriate language, leaving many viewers frustrated. Without the negative reactions, H.S’s content could have been seen as more professional.
However, with valid evidence reflecting the restaurant staff’s attitude, on another front, H.S received support from the community for bravely pointing out the extremely poor attitude of the restaurant. This sparked a controversial debate and significant viewer interaction.
Immediately after, the restaurant in question contacted the male TikToker to verify the incident, and invited him for a direct conversation to clear up misunderstandings. Documenting this journey, the young man who was previously criticized now confidently faced the situation. After hearing the “reasons,” “challenges,” and the apology, along with the proposal to remove the video from the restaurant’s head, H.S accepted the offer.
“I temporarily hid the clip, and in the future, I will definitely come back. If it is still bad, I will reopen the video. I might even run ads to let more people know about it.”
Posting the entire process, H.S is still met with skepticism from netizens, questioning whether he made the “U-turn” because of the “ting ting” (benefits). However, another group of followers expressed their agreement with the straightforward “crisis management” of both the restaurant and the opportunity for change given to the TikToker.
