The issue of players encountering problems with their accounts is an “age-old” story. From the very early days of its inception, technical glitches or account-related issues have become an inseparable part of online gaming. This explains why publishers always have a customer service department to help players resolve some of their issues.
It’s said “some” because not all player troubles can be completely and satisfactorily resolved. There are issues that publishers may also have to “throw up their hands” over due to game regulations. For example, recently, an Arena of Valor player sought advice from the online community because they intended to visit the Garena headquarters to resolve their issue.
Specifically, this player wanted to unlink their Facebook account from their game account. However, according to the advice of the majority of gamers, Garena currently does not support resolving this issue. Additionally, there are conflicting opinions on whether Garena provides direct support or if all issues must be handled online.
Some players advise that this player should not bother going to Garena’s headquarters in Ho Chi Minh City, as it may not yield results, and currently, getting there is “not a simple matter”. Even if they went in person, players would still need to submit a resolution request, as not everything can be achieved according to the player’s wishes.
Because if that were the case, there would likely be a large number of players visiting the publisher’s headquarters. If so, no publisher would dare to keep their office doors open. In conclusion, players should remain calm and resolve issues through traditional means, namely submitting support tickets on the game’s platforms. Visiting Garena’s headquarters may just end up being a waste of time for the players.